We accept all major prepaid payment methods:

- Cards: Visa, Masterdcard, American Express

-Bank Payments: iDeal

-Fast checkout: Shop Pay, PayPal, Google Pay, Apple Pay

We don’t offer cash on delivery.

Having trouble with your payment? Just send us a woof — we’re here to help!

Nope! Urban Paws is for all pet lovers — whether you're a sitter, a pet parent, or just obsessed with cute gear.

To find the right fit for your furry friend, it's best to take quick measurements of the neck and chest.
Check the guide below to see exactly where to measure.

• Around the base of the neck (where a •collar would sit). [ A to B ]
• Around the widest part of the chest, just behind the front legs. [ C to D ]

💡 Sizing tips:
• XS–S for tiny pups (like Yorkies, Chihuahuas)
• M–L for mid-sized buddies (Cockers, Beagles)
• XL for the big bois (Labradors, Huskies)

• Most adult cats usually fit into S or M

😼 Got a thicc kitty that could rival a raccoon in size?
No worries — many M sizes fit comfortably on “fluffier” cats too.
And if you’re unsure, just drop us a message — we love a curvy queen. 💌

To safely (and eco-consciously!) clean your pet’s toys, soak them in warm water with a splash of vinegar. Let them air dry in the sun if possible — it's nature’s way of zapping bacteria!

Paw-renting tip: Avoid harsh chemical cleaners, always rinse well, and replace any worn-out toys to keep playtime safe.

We currently ship across Europe. Stay tuned — we're expanding soon!

Of course! Just make sure the item is unused and in its original condition. Contact us within 14 days of delivery and we’ll help sort it out quickly.

For full details, check out our Return Policy — it’s short, sweet, and totally pet-approved.